TEM according to Gartner Group

“TEM is the outsourcing of IT and finance department’s responsibilities in the provision and support of all
Telco and Business Communications, Services and Assets, at whatever level is applicable to the client”

Do you need TEM?

There are 7 tell-tale signs that you need the services of TEM.

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1) Lack of Visibility

Your telecom spend is as clear as mud.

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2) Spreadsheet Hell

Your manual method of management is the stuff of nightmares.

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3) Labour Costs

Staff wasting company time on non-core business activities.

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4) Call Centre Hell

Frustration when dealing with Telco offshore call centre.

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5) Change is a Constant

Failure to keep up with latest developments, can cost dearly.

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6) Labour Constraints

Only one person has all the responsibility for Telco billing and asset allocation.

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7) Growth

Your organisation is growing and your telecom spend is too.

People just like you are already using Telco Expense Management

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    The team at TEM have worked hard for us, which has resulted in significant reduction with respect to our minimum monthly spend. I am confident that now we are only paying what is required. TEM's proactive engagement ensure that I am kept up to date on what service providers have to offer, that may be of benefit to our business. I am convinced that by partnering with TEM we will obtain the best outcome for our business communications.

    Mathew Eames
    James Frizelle's Automotive Group Pty Ltd
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    When I first met with Kevin and Simon, it becomes clear that we were in need of some assistance to ensure we were getting the best from our Telstra relationship. Kevin and Simon reviewed all of our Telstra accounts, pointing out various issues, some of which I was not aware of including paying particular services we did not need, or altering our current plans to ensure we were not being overcharged.

    Matthew Campiutti
    Group Financial Controller - Walz Group Pty Ltd
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    I engaged with Kevin and the team at Telco Expense Management (TEM), in 2018 as I had previously worked with them and understood the value of doing this.

    Since engaging with TEM, our total Telstra spend had reduced significantly.

    The excellent service and support we get from them, provides me with confidence that our Telstra monthly spend, is kept to what it needs to be, for the services we use.

    TEM continues to bring ideas to me that they feel may be of interest, along with being there to help us with, any of our other telco issues.

    I appreciate being able to discuss other business communication issues, with someone like Kevin who expertise and non -biased advice, provides an alternative perspective, which is welcome.

    I have found TEM also helps to ensure that, staff do not spend time trying to deal with Telstra, which frees them up to engage in more productive company activities.

    I would highly recommend TEM to any business, who are looking to review their Telstra services or, are looking for a more cost effective, proactive, independent support option.

    Matthew Eames
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    I engaged with Kevin and the team at Telco Expense Management (TEM), as I felt that we may not be getting the best outcomes with respect to the services we use, or our monthly spend, with our telco provider.

    When a detailed review was completed by TEM, we were made aware that we were paying for services we did not need and in some cases more than we needed to for the services. Since engaging with TEM our total telco spend had reduced significantly and the service and support we get from TEM, provides confidence that our telecommunications spend is kept under control. TEM provide an excellent proactive account support model, which means our staff do not waste time on non- core activities.

    TEM continues to provide excellent support for us, which includes, bringing ideas to us that they feel may be of interest, along with being there to assist with any of our telco issues. I would recommend TEM to any business that is looking for independent professional advice and support, with respect to their business communication services Yours faithfully

    Peter Long
    IT Manager - Stoddart Group
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    I engaged with Kevin and the team at Telco Expense Management(TEM), I was frustrated as I felt that I may not be getting the best outcomes with respect to the services we use, or our monthly spend, with our telco provider Telstra, who were being less than cooperative in addressing my concerns.

    When a detailed review was completed by TEM, we were made aware that we were paying for services we did not need and in some cases, more than we needed to for the services, that we did.

    Since engaging with TEM our total telco spend has reduced significantly and I could not be happier with the results that TEM has obtained for me.

    I would recommend TEM to any business that is looking for independent professional advice and support, with respect to their business communication services.

    Ross Lane
    Rosscos Pizza Yeppoon
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    I engaged with Kevin and the team at Telco Expense Management (TEM) as I felt that I may not be getting the the best outcomes with respect to the mobile services we use or our monthly spend with our telco provider Telstra.

    When a detailed review was completed by TEM, we were made aware that we were paying for services we did not need and in some cases, more than we needed to, for the service that we did.

    Since engaging TEM I am confident our mobile spend is what it should be and I appreciate TEM’s proactive account support high helps ensure it stays that way.

    I am very happy with the results that TEM has obtained for me.

    I would recommend TEM to any business that is looking for independent professional advice and support, with respect to their business communication services.

    Stuart Stratton
    CXN Transport Pty Ltd
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    I engaged with Kevin and the team at Telco Expense Management (TEM), in 2015 as our business was becoming concerned about our seemingly ever-increasing Telstra bills.

    As a result of this, TEM proceeded to do a detailed review of all of the Telstra services, that we were using at that time, resulting in a reduction of our monthly spend by 15%, without it affecting any aspect of the services being delivered.

    lmpressed by this outcome, I have continued to engage with TEM, who have proven invaluable in providing a range of services that have included:

    • regular reviews of all of our Telstra services including landline, mobile and data
    • managing our day to day Telstra services and support
    • assisting with contract negotiations whenever we have chosen to realign or expand our business communications infrastructu re or services
    • identifying anomalies in the Telstra bills that have resulted in significant credits being received at the time. For example: identifying duplicate charges for the same service on different bills

    As our business has grown over the past 6 years, TEM have been there assisting us to make informed decisions regarding the communications solutions we employ whether they be from Telstra or other suppliers. TEM provides me with confidence to make decisions that ensure we are getting the best and most cost effective solutions while maintaining quality of service.

    As TEM have broad experience in communications and ancillary services and continue to stay ahead of the ever changing and competitive technology landscape, I continue to appreciate being able to discuss all of our business communication needs with Kevin and his team knowing they can offer independent advice as they are not aligned with any one supplier.

    By outsourcing our communications support to TEM, whether it be Telstra services or others, I have been able to spend my time far more productively managing other more pressing aspects of the business.

    lf your business is looking to review their Telstra services, I can highly recommend engaging with TEM.

    Yours faithfully,

    Geoff Skyring
    Technology Manager
    QTK Group

  • I engaged with Kevin and the team at Telco Expense Management (TEM), in 2018 as part of my business expense review, specifically in relation to our monthly spend with Telstra.

    During TEM’s review, they helped identify services that were on outdated plans or were not being used at all.

    This resulted in our Telstra monthly spend reducing by $3,000.00, at that time Over the past 2 years, TEM’s proactive support has reduced our Telstra mobile and fixed line services spend by $8,000.00 per month.

    Kevin also identified a billing issued with respect to one of our data links that, after 12 months of negotiations with Telstra, resulted in Telstra providing credits of $48,900 in May 2020.

    Due to Kevin’s continued efforts we also received confirmation from Telstra in December 2020, that another credit of $68,000.00 will be received.

    TEM has provided outstanding results in helping reduce our Telstra monthly spend, as well as being able to negotiate a Telstra credit of $116,000.00+ during 2020.

    TEM also continues to provide service and support that allows my staff to spend more time on their core business activities, which would have otherwise been spent on, Telstra issues.

    I would recommend TEM to any business who is looking to review their Telstra services and requires independent professional advice and support.

    Yours faithfully,

    Brett George
    Founding Executive Director, Patriot Environmental Management
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    On behalf of Asset Builders Pty Ltd I engaged with Kevin and the team at Telco Expense Management (TEM), in 2020, as I was looking for someone to review our Telstra services and monthly spend.

    During TEM's review, they helped identify that there were services that needed to be changed or cancelled due to lack of use.

    The initial results of this, resulted in our Telstra monthly spend, reducing by 12% per month.

    TEM also provided independent advice, with respect to our options on migration to the NBN and to a hosted cloud environment.

    Kevin also identified a billing issue with respect to one of our fixed line services, that has resulted in Telstra providing a credit of $700.00 +, which I have no doubt, would not have been received otherwise.

    TEM has provided outstanding results in helping reduce our Telstra spend and assisting with migration to an NBN platform.

    TEM provides excellent support and saves me spending time on dealing with Telstra, which allows me to focus on managing the business accounts without worry.

    I would recommend TEM to any business who is looking for independent professional advice and support, with respect to their Telstra spend and any other business communication services.

    Deidre Dahms
    Asset Builders Pty Ltd
    Administration and Accounts Manager