COST OF INACTION
What Happens If I Do Nothing?
We’ve talked about the cost of your continuing to deal with telcos and the benefits of engaging with TEM. So now let’s talk about the cost of doing nothing.
There are many and varied reasons made for leaving things as they are, some of which are as follows:
- I don’t believe its broke so it doesn’t need fixing.
- The account support I get from my Telco provider, is the best.
- Fear of change.
- Fear of making the wrong decision.
- The end result is not worth the pain of change.
The risk of not acting:
Before you decide to hold off on engaging with TEM and revisiting the idea another day, let’s consider the risk of not acting. After all, the only way to make the right decision, is from an informed place.
Think back to all of the issues and challenges that motivated you to get to this point in the first place. Maybe you’re fed up with putting out service-related fires each day, or you’re looking for a better way to manage your inventory. Perhaps it was a dissatisfaction with your current provider.
Whatever the motivating factor, it isn’t going to get better on its own.
In fact, the nature of telecom challenges is that they tend to fester, as time goes on.
Why? Consider all of the lines, devices, carriers, and plans that get added and removed regularly.
Mix some usage changes and international plans for good measure and you’ve got a sticky situation on your hands.
We’ve established that ad-hoc solutions typically don’t cut it, but you also have to remember there are typically limits on claims for refunds from carriers.
As more time passes, more refunds are lost. A lack of service optimisation means lost cost savings; there’s no real refund on cost savings.
So while considering what to do next, weigh the cost of inaction and remember it may be more than you can even quantify when factoring in qualitative benefits such as these:
- A single point of contact
- Centralised inventory
- Reduced support tickets
- Increased compliance
- Customised reporting
- Automation of bill pay
- Data to drive better decision-making
- Improved employee engagement and satisfaction
- Enhanced productivity as mobility allows employees to work from anywhere.